Choosing the Right Phone System for Your Business
A phone system may not be among your priorities when running a small business. The crucial function that the phone system plays also goes unnoticed most of the time even when your business is running smoothly.
When it is time to upgrade your business phone system, you can be shocked with the wide variety available in the market. Small business phone systems come in all shapes and sizes. The systems have various features that may or may not be beneficial for your business. Given the wide variety of phone systems, how do you determine which one will be right for your business? Read on for an overview of the phone systems you are likely to come across during your search.
Small Business Phone Systems
During your research, you are likely to come across two types of phone systems. One of the types is the Private Branch Exchange, also known simply as PBX. One of the features that sets PBX systems apart is their dedicated operators. Today, you will find PBX phones in all sizes. The affordability and capability of the systems make them ideal for most small businesses.
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You can also choose a small business phone system known as the key system. The phone systems is characterized by a key unit that controls other phones in the unit. The key system is also known as KSU and enables you to control various features of every phone in your business including voice mail. With the KSU, no phone line will be active more than once at the same time.
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KSU systems allow dialing of phones in your business through an extension number. Apart from this, you have the ability of supervising how the system is working to ensure all the needs of your users are met. You can use various communication software to expand the capabilities of the KSU.
The KSU and PBX systems are popular with many businesses. The technology of these two systems are the same. In the past, PBX systems were more advanced than the KSU systems. However, today both systems feature similar technology. During your research, you may also come across phone systems with the same features of both KSU and PBX phones. These phones are known as hybrids and can be expanded to meet the needs of your business.
If you are running a business that has less than 10 employees, the recommended system to go with would be a KSU-less one. This system has the features and functions of a KSU system. However, while a KSU system has a central unit, the KSU-less one does not have. Unlike is the case with most conventional phone system, you do not have to wire a KSU-less system to the building. Moreover, in case your business shifts to a new building, you can move with the phone system.